All Postage is Free Over £80
Standard Delivery is 1-2 days from the date of dispatch and is £4.50* sent with either Royal Mail 1st Class Recorded or UK Mail HomePack**, you will be issued with a tracking reference for this service.
Next Working Day Delivery is £6.00
(Please note that this service is only available if the item is in stock with your order being placed before 2pm Monday to Friday to be dispatched the same day, this service is at the completion of UK Mail)
Footwear is carried by UK Mail and is £6.00 (items under £80)
Orders for Guaranteed Next Day Delivery must be with us before 10.00am.
*Up to 2kg **Up to 1kg
If you wish to speak to us about the method of carriage you require then please call on 01694 781515
We dispatch Monday to Friday from 9.00am until 5.00pm. For next day delivery orders must be with us before 2.00pm, Guaranteed next day before 10am. Orders that can be sent with Royal Mail 1st Class Recorded can be ordered as late as 4.30pm.
Standard International method is suitable for all orders to be shipped outside of the UK. We use UK Mail International and Parcelforce International shipping and delivery can take from 3-31 days from dispatch depending on location. Shipping prices are calculated on the size and volumetric weight of the goods ordered. You can track your order with this Service.
Express International is suitable for all orders outside of the Uk. This service can take 1-10 days from dispatch depending on where your location is. Shipping prices are calculated on the size and volumetric weight of the goods ordered.
All orders are shipped as soon as all the items are available, subject to clearance of payment authorisation.
In the event of an item being out of stock the item will be shipped once it is back in stock. Any item that may take a while to come in or has ceased as a valid item then you will be notified by telephone or email to its availability and come to agreement on the orders status. We endeavour to keep our online stock as 100% accurate as possible but sometimes admin errors can occur.
Please note that at exceptionally busy times like Christmas or adverse weather conditions deliveries may take longer than these advised times and is obviously beyond our control. Again communication is key and we will let you know of any difficulty that we may have in dispatch. At these times we cannot guarantee next day delivery when selected.
Yes you can, all orders are tracked.
Yes as a rule the courier will require you to sign on delivery.
Again standard Royal mail delivery will be delivered to your door via 1st or 2nd class depending on the size of item.
Am I Ok to come and collect my order?
Of course if you live locally it's no odds for us if you popped in store and picked up your order. Just select 'Collection' at check out.
Our shops are located at:
If your delivery is inside the EU then your order will be subject to VAT.
For exports to countries outside the EU although these are exempt from VAT you may be required to pay an Import duty by your government, you will be notified by the courier delivering if this is the case on delivery.
Some countries like for example; Israel and Switzerland do not impose import duties on products shipped from the EU but in some cases you may be required to pay a local sales tax, again you will be notified by the courier if this is the case on delivery.
If you have received your order damaged or it is deemed as missing then please contact us as soon as you can either by email at firstname.lastname@example.org or by calling us on 01694 781515
If the goods are damaged we need a proof of this, either by the item being returned to us, or in some instances sent to us via email. We can then advise you on the best plan to rectify the situation. Once we have assessed the damage we can get on with sorting out the situation.
If your items have literally not turned up then for orders in the UK please give us a call on 01694 781515.