We are committed to ensuring that your privacy is protected and any information we hold is secure. This policy explains how we collect, use and store your personal information.
When you buy goods or services from us we need to know some basic information about you to fulfil your order. This includes (but may not be limited to) your name, address, e-mail, phone number and payment details. This information is provided by you during the checkout process and will be securely stored so that we can process your order. We will never collect sensitive information about you without your explicit consent.
We gather this information to allow us to process any orders you make and, if you have requested us to, to send you our newsletter. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the goods or services ordered.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop our website, our range of products and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. We will gain your consent to receiving this information in advance and you can easily remove yourself from future mailings by following the instructions on the bottom of the first mail you will receive.
Except as otherwise stated in this policy we will never provide your information to any third party company, unless you have expressly permitted us to do so.
If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
We wish to only maintain accurate and up to date information on you. You can check and amend all the information we currently hold about you by logging into your account and make any necessary changes or call 01694 781515.
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to safeguard the security of your information. By submitting your information you consent to these transfers.
When you send us your information over the internet this is done using our secure pages (https://www.... ) using 128bit encrypted Secure Socket Layer (SSL) to keep your information confidential. SSL is a commonly used protocol for managing security over the internet and is the industry standard.
Any sensitive data i.e. payment card details, that we need to store is encrypted and stored in physically secure locations. We use highly sophisticated Firewalls to prevent infection from viruses and to block penetration attempts.
Payment Card Industry, Data Security Standards (PCI DSS)
In accordance with PCI DSS our websites and servers are scanned regularly by Security Metrics for security weaknesses and vulnerabilities. This ensures that high security standards are maintained, which significantly reduces the risk that data will be compromised, stolen or misused.
Further information on the Data Protection Act 1998 can also be found on the Information Commissioner's website at http://www.informationcommissioner.gov.uk
Use of this website is subject to our Terms and Conditions.