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Returns Procedure

Returns Procedure

We hope that you will be completely happy and satisfied with anything you ever buy from us at Blazing Bikes. We also hope that you know the item you are purchasing and although we understand Buy to Try as part of modern shopping it is also creating huge problems for small businesses. Please order on the basis that you know what you are buying to limit returns and a further postage costs to you.

If you wish to return anything to us you have 28 days from the date of dispatch to do so for a full refund. You will have to pay for the carriage back to us.

Please log it in our returns section but don't worry about recieving a code to get it back just return at your best and earliest convenience along with the invoice that was inside and a brief note if needs be.

Goods must be in an unused and in an as New condition with all the packaging and labels/tags attached. 

While we generally try and refund the same day as goods are returned to us then please allow up to 7 days (or longer in busy periods) for your refund to be processed before contacting us.

Return By Post

You can send direct to us at

Blazing Bikes, Marshbrook, Church Stretton, Shropshire. SY6 6QE

Please be aware that you are responsible for the item(s) until they have reached us. For this reason we advise you that you send via a traceable and insured method of delivery. At least obtain proof of postage so at the very least you can claim from your carrier should your item(s) fail to arrive with us.

Return by Collect+

To make it cheap and more convenient we have teamed up with Collect+ so now you can drop off your parcel at over 3000 local shops open early 'til late, 7 days a week for as little as £4.89 a parcel. For more information on using our Collect+ service

https://www.collectplus.co.uk/parcels/new?parcel[recipient_name]=Blazing+Bikes & Shropshire Outdoor&parcel[house_number]=Bike+Shop&to_postcode=SY6+6QE

Return In Person

Can I exchange Items?

You can exchange...

When a replacement is required urgently it is best to place a new order on the website for the replacement item first. This will ensure your goods are dispatched straight away to get to you quicker. You should then follow the normal returns procedure to return the goods for a refund.

If my item is faulty what do I do?

In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you.

If an item becomes faulty after a period of time then please contact customer services before returning the item. We will either repair or replace the item at our discretion.

We will send you a free postage label or refund your return postage in these instances (item weight dependant) so you don’t incur any additional costs.

In either of the above events please contact our customer services team on shropshireoutdoor@gmail.com or telephone 01694 781515 between 9:00am and 5.00pm Monday to Friday to arrange the return.

If we ask you to return the goods to us please download the faulty goods return form below as this will need to be enclosed when you return your faulty product to us.