RETURNS PROCEDURE

We hope that you will be completely happy and satisfied with anything you ever buy from us at Blazing Bikes. We also hope that you know the item you are purchasing and although we understand Buy to Try as part of modern shopping it is also creating huge problems for small businesses. Please order on the basis that you know what you are buying to limit returns and a further postage costs to you.

If you wish to return anything to us you have 28 days from the date of dispatch to do so for a full refund. You will have to pay for the carriage back to us.

Please log it in our returns section but don't worry about recieving a code to get it back just return at your best and earliest convenience along with the invoice that was inside and a brief note if needs be.

Goods must be in an unused and in an as New condition with all the packaging and labels/tags attached. 

While we generally try and refund the same day as goods are returned to us then please allow up to 7 working days (or longer in busy periods) for your refund to be processed before contacting us.

Return By Post

You can send direct to us at

Blazing Bikes, Marshbrook, Church Stretton, Shropshire. SY6 6QE

Please be aware that you are responsible for the item(s) until they have reached us. For this reason we advise you that you send via a traceable and insured method of delivery. At least obtain proof of postage so at the very least you can claim from your carrier should your item(s) fail to arrive with us.

Return In Person

Can I exchange Items?

You can exchange...

When a replacement is required urgently it is best to place a new order on the website for the replacement item first. This will ensure your goods are dispatched straight away to get to you quicker. You should then follow the normal returns procedure to return the goods for a refund.

If my item is faulty what do I do?

In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you.

If an item becomes faulty after a period of time then please contact customer services before returning the item. We will either repair or replace the item at our discretion.

We will send you a free postage label or refund your return postage in these instances (item weight dependant) so you don’t incur any additional costs.

In either of the above events please contact our customer services team on [email protected] or telephone 01694 781515 between 9:00am and 5.00pm Monday to Friday to arrange the return.

If we ask you to return the goods to us please download the faulty goods return form below as this will need to be enclosed when you return your faulty product to us.

Faulty Goods

Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.

This right is limited to 30 days from the date you buy your product.

In the first 30 days after purchase, you have the right to reject the goods. This means you can return an item that doesn’t meet the three criteria for a full refund. (unsatisfactory quality, unfit for purpose or not as described,)

This right doesn’t cover digital downloads, but you can ask for them to be repaired or replaced. If unsuccessful, you have the right to get a price reduction.

Distance Selling Regulations

Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online or mail order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods - There are exemptions to online returns which include tailor made/personalised goods.

Complaints:

We always hope that you're happy with your purchase and the customer service that you receive, but in the event that you're not totally happy, please follow our complaints procedure so that we can address your complaint properly: 

If you are not entirely happy with your recent experience, please raise a complaint by contacting the shop manager (Will) on [email protected] or 01694 781515.
We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within [days/weeks to resolve], we will send you a final response detailing our resolution. If we are unable to provide you with a final response within 7 working days, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.

Financial Ombudsmen Service

If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk

VISIT MTB SHROPSHIRE
FOR TRAILS, BLOG POSTS AND UPDATES